Information We Collect
When you contact us, request a quote, or schedule service, we collect your name, phone number, email address, and the service address where you need plumbing work.
If you call our office, we may keep a record of the conversation so our team can follow up on your repair or installation.
Our website automatically collects basic technical information such as your IP address, browser type, and the pages you visit. We use this to keep the site running smoothly and to understand what information people find most helpful.
How We Use Information
We use your contact details to schedule appointments, send service reminders, and follow up on work we performed at your home or business.
If you ask for a quote, we use the information you provide to prepare accurate pricing for your plumbing project.
We may send you occasional updates about seasonal maintenance or special offers, but only if you have opted in. You can ask us to stop at any time.
Cookies and Tracking
Our website uses cookies to remember your preferences and to help pages load faster on your next visit.
Cookies also help us see which pages are popular so we can improve the information we provide about plumbing services in Rocklin.
You can disable cookies in your browser settings at any time. The website will still work, but some features may not remember your choices.
Analytics and Third-Party Tools
We use trusted analytics tools, such as Google Analytics, to understand how visitors find and use our website. These tools collect anonymous data like page views and time on site.
We may also use third-party scheduling or review platforms to manage appointments and gather feedback. These platforms have their own privacy policies, and we encourage you to review them.
We do not sell your personal information to anyone.
Data Sharing and Disclosure
We share your information only when it is necessary to complete the plumbing work you requested. For example, we may share your address with a supplier who is delivering a part to your job site.
If we ever need to share information with a subcontractor, we make sure they understand they must keep it confidential and use it only for the task at hand.
We may disclose information if required by law, such as in response to a court order or to protect the safety of our team or the public.
Data Retention
We keep your contact and service records for as long as needed to provide warranty support and to meet our legal and accounting requirements.
When we no longer need your information, we delete it securely or remove anything that could identify you.
If you ask us to delete your information, we will do so unless we are required to keep it for legal reasons.
Data Security
We protect your information with physical, electronic, and procedural safeguards. Our team is trained to handle your details responsibly.
We use secure connections when you submit information through our website, and we store records in systems that are access-controlled.
No method of transmission over the internet is completely secure, but we work hard to keep your data safe and to fix any issues quickly.
User Rights
You can ask us what personal information we have about you, and we will provide a copy.
You can request that we correct any inaccurate details or delete information we no longer need to keep.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You can ask us to disclose what we collect, delete your data, or opt out of any sharing. We do not sell personal information, so there is nothing to opt out of for sales.
To exercise any of these rights, just call or email us using the contact information below. We will respond within the time required by law.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13.
If you believe a child has provided us with information, please contact us and we will delete it promptly.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or the law.
When we make changes, we will post the new policy on this page and update the effective date at the top.
We encourage you to review this page occasionally so you always know how we protect your information.